Warranty Information

1-Year Limited Warranty
At GearCastle, we stand behind the quality of our products and want you to shop with confidence. 
All items purchased from our store are covered by a 1-Year Limited Warranty from the date of purchase.

What is Covered
- Manufacturing defects in materials or workmanship.
- Faulty components that affect the normal use of the product.
- Products that fail under normal usage conditions within the warranty period.

What is Not Covered
- Normal wear and tear.
- Damage caused by misuse, neglect, accidents, or improper handling.
- Unauthorized modifications or repairs.
- Damage resulting from use outside the intended purpose of the product.
- Consumable parts (e.g., batteries, cables, accessories) unless proven to be defective on arrival.

Warranty Claim Process
- Contact our customer service team at support@gearcastle.co.nz with your order number, product details, and a clear description of the issue.
- Provide photos or videos of the defect (if applicable).
- Once the claim is approved, we will arrange a repair, replacement, or store credit at additional cost to you.

Important Notes- Warranty is valid only for the original purchaser and is non-transferable.
- Proof of purchase is required for all warranty claims.
- Shipping costs for returning a defective product may be covered by you depending on the claim approval.